Effective Date: 1st May 2025
Business Name: Celestial AI Agents Ltd
Website: www.celestialaiagents.com
No Guarantee of Results:
All content, information, materials, statements, examples, case studies, testimonials, and other communications on this website (collectively, “Content”) are provided for informational purposes only. While Celestial AI Agents Ltd endeavors to provide accurate and up-to-date information, no representation, warranty, or guarantee is made, express or implied, that any Content will result in any particular outcome, performance, or business success.
Past results, examples, stories, or testimonials are not indicative of future results and are included solely for illustrative purposes. Any reliance on the Content is strictly at your own risk, and you acknowledge that results will vary based on numerous factors beyond our control, including but not limited to your actions, circumstances, and market conditions.
By using this website, you expressly agree and acknowledge that:
This disclaimer is intended to be interpreted broadly to protect Celestial AI Agents Ltd from any claim of guaranteed results, and will apply to the fullest extent permitted under applicable law.
Celestial AI Agents Ltd is a UK-based company that builds and manages AI voice assistants and dashboards for businesses. Your privacy is extremely important to us, and we handle your personal data lawfully, transparently, and securely.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We may collect and process the following types of personal data:
Contact Information: Name, email address, phone number
Voice Recordings and Transcripts: When calls are recorded (with your consent)
Interaction Metadata: Date, time, and duration of calls
Order or Service Details: Relevant to business interactions
Business Information: Company name, industry, website
We collect data in the following ways:
Voice interactions through calls
Forms such as contact forms, sign-up forms, and consultation bookings
Client integrations when our business clients use our services for their customers
We process your personal data to:
Provide the requested services
Communicate with you and respond to inquiries
Send marketing communications, if you have given consent
Meet legal and regulatory obligations
We process data under these lawful bases:
Consent: Where you explicitly agree (e.g., for call recordings or marketing)
Legitimate Interests: For service improvements and analytics
Contractual Necessity: To deliver requested services
Your personal data is stored on our own dedicated server located in the United Kingdom. Our server is not shared with any other company and remains fully under our control.
While we work with carefully vetted third-party teams and companies for AI service support and dashboard development, they do not own or control our hosting or data storage infrastructure.
All data is encrypted in transit and at rest, and our infrastructure is built on GDPR-compliant, ISO 27001-certified environments.
We only keep your data for as long as necessary:
Voice recordings and transcripts: 30 days maximum, unless longer retention is required by our client
Interaction metadata and logs: 30 days for analytics and performance monitoring
After these periods, data is securely deleted. You can also request deletion at any time (see Section 11).
We never sell or rent your personal data. We only share it when necessary for service delivery:
Business Clients: They can access relevant interaction data via a secure dashboard
Service Providers: Such as payment processors and email platforms, under strict GDPR-compliant agreements
Legal Authorities: If required by law or for fraud prevention
All partners are GDPR-compliant and security vetted.
By default, all personal data stays in the United Kingdom. If an international transfer is ever required (e.g., for integration or technical support), we implement UK GDPR safeguards such as Standard Contractual Clauses.
We take security seriously and implement measures including:
End-to-end encryption in transit and at rest
Strict access controls for authorised personnel only
Use of dedicated servers in the UK, not shared with other companies
Regular security audits and compliance checks
You have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your personal data (“right to be forgotten”)
Restrict processing in certain situations
Request data portability in a machine-readable format
Withdraw consent at any time for consent-based processing
To exercise your rights, email: support@celestialaiagents.com.
If a personal data breach occurs, we will:
Investigate and contain the breach immediately
Notify the ICO within 72 hours if there is a risk to your rights and freedoms
Inform affected individuals without undue delay where necessary
Our services are not directed at children. We do not knowingly collect data from children.
We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or data protection practices. Any updates will be posted on this page with an updated ‘Effective Date.’ We encourage you to review this policy regularly to stay informed about how we protect your information.
Celestial AI Agents Ltd
Email: support@celestialaiagents.com
Phone: 07861 409509
ICO Registration: ZB921838